Copy field values from reporter's previous work items in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Automate field copying for new work items to save time and ensure consistency.
Solution
Example use case
If there is a "Labels" field, and the reporter Jane Doe raises a new work item, we want to automatically copy the label(s) from their most recent existing work item to the new one. This can be achieved using Jira Automation.
Configuring the rule
Trigger: When: Work item Created.
Action: Lookup issues
JQL:
reporter = {{issue.reporter}}This finds all issues reported by the same user.
Condition: If:
{{lookupIssues.size > 0}}Ensures there is at least one previous issue from this reporter.
Action: Edit Issue
Field: Labels
{{lookupIssues.first.labels}}This smart value copies the labels from the reporter’s most recent issue.
Notes
You can adapt this approach for other fields as needed.
To avoid automation errors, ensure the field types match when copying values (e.g., label to label, select to select).
For multi-value fields, using the "Copy from issue" option allows you to retain or append values as needed.
For advanced scenarios, you can use JSON editing for more complex field updates.
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