Connector for Salesforce and Jira no longer syncing
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Symptoms
Receiving a 'null' error when clicking on the Salesforce Application Link and unable to sync or associate cases between SalesForce and Jira. Testing the connection to the Salesforce site indicates it is successful.
Diagnosis
This procedure addresses a connection test that succeeds while synchronization fails, the application link or Configuration Wizard returns a null error, and Jira logs show HTTP 404 when accessing the Salesforce instance. A successful connection test alone does not show that synchronization is working.
Resolution
Edit the Cloud Connection to the Salesforce Environment and select "Update".
After the page refreshes, check that the Configuration Wizard opens successfully. Then check whether Salesforce and Jira synchronization works.
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