Connecting Request type to Chat channels with Slack generates an error in Jira Service Management Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When trying to change the Request types associated with channels in JSM Chat project admins receive the following error:
Something went wrong
We were unable to update this channel settings. If this continues, please <button> contact support <button>
Cause
This usually occurs on JSM Chat and Slack integrations when the user account that is trying to set the Request type settings is not a part of Slack, is deactivated, or doesn't have the necessary permissions on Slack team.
Solution
Use and admin account or an account that has permissions in Slack and JSM, then:
Access the JSM project
Go to Project settings > then Chat
Modify the connected channels with the desired Request types
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