Close duplicate work items with automation

Summary

Configure an automation to identify and automatically close duplicated work items once they are created. This can be helpful when you receive automatic tickets that can be accidentally created more than once.

Solution

1. Trigger: work item created.

2. Action: Lookup work items. Use the JQL query below:

   summary ~ "\"{{issue.summary}}\""

3. Condition: {{smart values}} condition. Add a condition to check if there are work items with the same summary:

   1. First value: {{lookupIssues.size}}

   2. Condition: greater than

   3. Second value: 1

4. Action: Transition work item to close this new work item.