Clone issue getting 'com.atlassian.jira.workflow.WorkflowException: Unable to copy value from field' error message
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Unable to clone issue. The following error occurs while cloning the issues
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Unable to copy value from field 'Resumen' to 'Nombre del curso'.
com.atlassian.jira.exception.CreateException: com.atlassian.jira.workflow.WorkflowException: Unable to copy value from field 'Resumen' to 'Nombre del curso'.
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Caused by: com.atlassian.jira.workflow.WorkflowException: Unable to copy value from field 'Resumen' to 'Nombre del curso'.
Environment
JSM 4.12.3
Diagnosis
Following troubleshooting steps are done:
Run Integrity checker
Check the index status in the health check report
Check the workflow associated with the issue and find the post-function causing the problem
Some issues can be cloned, some of them not
Compared the issues and workflows
The post function from third-party plugins.
There was a post function in the workflow that copies from "Resumen" to "Nombre del curso" which was causing errors.
Cause
Problematic issues have a post-function that copies the value from "Resumen" to "Nombre del curso". Because the post-function is called before the issue creates an operation, it produces an error.
Solution
Change the order of the post function and make it run after the issue create.
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