ClientAbortException errors appear in Jira server logs
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following error appears in the logs:
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WARNING: Exception Processing ErrorPage[errorCode=500, location=/500page.jsp]
ClientAbortException: java.net.SocketException: Broken pipe
WARNING: Exception Processing ErrorPage[errorCode=404, location=/fourohfour.action]
ClientAbortException: java.net.SocketException: Broken pipe
OR
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2015-12-24 13:33:15,679 http-nio-8080-exec-19 ERROR [o.a.c.c.C.[.[localhost].[/].[noopservlet]] Servlet.service() for servlet [noopservlet] in context with path [] threw exception
java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine
at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:140)
at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:65)
at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:100)
at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.cache(Controller.java:317)
at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.writeTo(Controller.java:272)
at com.atlassian.plugin.webresource.http.Controller.sendCached(Controller.java:364)
at com.atlassian.plugin.webresource.http.Controller.serveResources(Controller.java:179)
at com.atlassian.plugin.webresource.http.Controller.serveBatch(Controller.java:78)
at com.atlassian.plugin.webresource.http.Router$5.apply(Router.java:97)
at com.atlassian.plugin.webresource.http.Router$5.apply(Router.java:89)
at com.atlassian.plugin.webresource.support.http.BaseRouter.callHandler(BaseRouter.java:185)
at com.atlassian.plugin.webresource.support.http.BaseRouter.dispatch(BaseRouter.java:161)
at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:67)
at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:618)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
... 116 filtered
at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60)
at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61)
... 60 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine
at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393)
at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426)
at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:339)
at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:418)
at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:406)
at java.util.zip.DeflaterOutputStream.deflate(DeflaterOutputStream.java:253)
at java.util.zip.DeflaterOutputStream.write(DeflaterOutputStream.java:211)
at java.util.zip.GZIPOutputStream.write(GZIPOutputStream.java:145)
at com.atlassian.gzipfilter.GzipResponseStream.write(GzipResponseStream.java:46)
at com.atlassian.gzipfilter.RoutableServletOutputStream.write(RoutableServletOutputStream.java:134)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:1384)
at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:135)
... 197 more
Caused by: java.io.IOException: An established connection was aborted by the software in your host machine
at sun.nio.ch.SocketDispatcher.write0(Native Method)
at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51)
at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
at sun.nio.ch.IOUtil.write(IOUtil.java:65)
at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)
... 10 filtered
... 209 moreOR
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ERROR [o.a.c.c.C.[.[localhost].[/].[default]] Servlet.service() for servlet [default] in context with path [] threw exception
java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:27)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)
... 55 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393)
at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426)
at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:342)
at org.apache.catalina.connector.OutputBuffer.flush(OutputBuffer.java:317)
at org.apache.catalina.connector.CoyoteOutputStream.flush(CoyoteOutputStream.java:110)
at com.sun.jersey.spi.container.ContainerResponse$CommittingOutputStream.flush(ContainerResponse.java:146)
at org.codehaus.jackson.impl.Utf8Generator.flush(Utf8Generator.java:1085)
at org.codehaus.jackson.map.ObjectMapper.writeValue(ObjectMapper.java:1606)
at org.codehaus.jackson.jaxrs.JacksonJsonProvider.writeTo(JacksonJsonProvider.java:558)
at com.sun.jersey.spi.container.ContainerResponse.write(ContainerResponse.java:302)
... 5 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 91 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 22 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)
at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)
... 65 more
Caused by: java.io.IOException: Broken pipe
at sun.nio.ch.FileDispatcherImpl.write0(Native Method)
at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:47)
at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
at sun.nio.ch.IOUtil.write(IOUtil.java:65)
at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)Cause 1
This exception can mean that the connection to the client browser was aborted before the response is fully transferred. It is a harmless warning as it can be due to transient network problems or the user aborts/refreshes the page before it loaded.
A list of other causes are:
The user closed the browser before the page loaded (this happens at specific moments during the loading of the page, more easily reproduced the slower the connection is).
Their Internet connection failed during loading.
They went to another page before the page loaded.
The browser timed the connection out before the page loaded (would have to be a large page).
Canceling a download (this gives a guaranteed exception)
Cause 2
When using a proxy/load balancer (like Nginx), the handling of connections being closed from the client side is handled in a less-than-graceful way, giving this exception for cases when normally it would not happen.
Resolution 1
This can be ignored unless there are other issues that are currently occurring. For example, if the JIRA application server is throwing a lot of these, it might be a sign of a performance problem. See Common causes for Jira Server crashes and performance issues for further information.
Resolution 2
Depending on the proxy/load balancer, there might be different ways to suppress this exception:
For Nginx: has a flag to stop giving that specific exception, which has to be placed in the configuration file of the proxy: proxy_ignore_client_abort on;
As mentioned before, if the exception is being thrown too often, it may be a symptom of performance or network issues and it is best to see Common causes for Jira Server crashes and performance issues for further information.
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