Clear the resolution field when an issue is reopened in Jira
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
In the default Jira workflow, issues have their resolutions cleared upon re-opening an issue. This is important because many reports/filters could be inspecting for the presence of a Resolution to be considered resolved.
Environment
This KB article applies to Jira Cloud, Server, and Data Center.
Solution
The Resolution field is typically cleared by setting a post-function in the workflow transition you'd like to have this occur.
While editing a workflow transition, choose to Add a post function
The function to use is Update Issue Field.
The field to use is Resolution.
The value to choose is None.
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