Clear the resolution field when an issue is reopened in Jira
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When a Jira issue is reopened, its resolution is cleared, affecting reports that check for a Resolution to determine if an issue is resolved.
Solution
The Resolution field is typically cleared by setting a post-function in the workflow transition where you'd like this to occur.
While editing a workflow transition, choose to Add a post function.
The function to use is Update Issue Field.
The field to use is Resolution.
The value to choose is None.
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