Changing the User Display Name Attribute for LDAP Users in Jira
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
I have the request from a user saying they would like to see their preferred name instead of their given name in Jira. Is it possible to change?
Resolution
Yes, it is possible to change the display name attribute in Jira. For example, you already have these 2 attributes in your LDAP for a particular user:
displayName= Fernanda Gomes
preferredName= Fefe
You want Jira to show the preferredName value instead of the user's display name, you would have to follow these steps:
Go to Jira console, Admin >> User Management >> Directories
Edit the configuration for LDAP Directory, look for the User Display Name Attribute under User Schema Settings
Change the attribute to preferredName
Click Save and Test, then Synchronize
PS: This will take effect to ALL users being synchronized, so, if one user does not have anything in their preferredName's attribute, Jira will show FirstName + LastName instead. For example:
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