How to Change the Sender’s Name in Jira Cloud Notification Emails
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Learn how to change the sender name for Jira notifications to a more generic option.
Solution
Changing the sender's name
The behavior described here applies to internal notifications only.
If you are looking for a solution for Customer notifications in Jira Service Management, please check Choose how customer notifications display the sender name.
Log in to Jira as a Jira admin (Jira project admin permissions are not sufficient).
In Jira, choose Settings > System.
General Configuration > Edit Settings.
Under Settings > Email from:
Change the value to either ${fullname}, text, or a combination of the two. The variables ${email} and ${email.hostname} are no longer supported.
Value | Description | Example |
${fullname} | The user's full name. | From: John Doe <jira@company.com> |
Text | Text only | From: Jira <jira@company.com> |
${fullname} text | The user's full name, plus text. | From: John Doe (Jira) <jira@company.com> |
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