How to Change the Sender’s Name in Jira Cloud Notification Emails

Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Learn how to change the sender name for Jira notifications to a more generic option.

Solution

Changing the sender's name

The behavior described here applies to internal notifications only.

If you are looking for a solution for Customer notifications in Jira Service Management, please check Choose how customer notifications display the sender name.

Log in to Jira as a Jira admin (Jira project admin permissions are not sufficient).

  • In Jira, choose Settings > System.

  • General Configuration > Edit Settings.

  • Under Settings > Email from:

  • Change the value to either ${fullname}, text, or a combination of the two. The variables ${email} and ${email.hostname} are no longer supported.

Value

Description

Example

${fullname}

The user's full name.

From: John Doe <jira@company.com>

Text

Text only

From: Jira <jira@company.com>

${fullname} text

The user's full name, plus text.

From: John Doe (Jira) <jira@company.com>

  • Update

Updated on June 19, 2025

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