Can't uninstall Jira Cloud apps after cancelation

Summary

When the uninstall button is grayed out, it means that your cloud instance is using Atlassian’s new cloud billing engine.

Solution

There is a Manage Subscription button. You can only cancel the app, and you have to wait for the cancelation period.

To uninstall an app, you need to follow these steps:

1. Select Manage Subscription for the app

2. You will be redirected to the Billing page for your cloud instance

3. Cancel the subscription for this app

The app subscription will be canceled and scheduled for deletion after the cancellation period of 30 days.

If you would like to delete the subscription immediately and not wait for the cancelation period, please contact the billing team. Upon your request, they can immediately delete the app subscription.