Can't Load Agile Active Sprint Board due to Internal Server Error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When navigating to the Board Active Sprints section, you receive an 'Internal Server Error' in the top of the page.
The following appears in the Jira logs:
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Caused by: java.lang.ArrayIndexOutOfBoundsException: 4000
at org.codehaus.jackson.impl.Utf8Generator.writeString(Utf8Generator.java:565)
at org.codehaus.jackson.map.ser.std.StringSerializer.serialize(StringSerializer.java:28)
at org.codehaus.jackson.map.ser.std.StringSerializer.serialize(StringSerializer.java:18)
at org.codehaus.jackson.map.ser.BeanPropertyWriter.serializeAsField(BeanPropertyWriter.java:446)
at org.codehaus.jackson.map.ser.std.BeanSerializerBase.serializeFields(BeanSerializerBase.java:150)
... 217 moreCause
The error is caused because Jira is not able to correctly parse an emoticon in the title of an issue included in the project's agile filter.
Resolution
Look through the issues included in the filter for that project and remove any emoticons in the title. No re-indexing should be needed and the results are immediate.
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