Can't create company-managed project in Jira Service Management
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Users with Administer Jira Global Permissions can't create company-managed projects and the option to create company-managed projects is not available. More details on team-managed and company-managed projects can be found here.
Diagnosis
The user can create only team-managed projects and not company-managed projects even with the right global permissions.
Cause
This behavior is observed in the instances that only have team-managed projects and the team-managed projects were enabled using the link <your site name>.atlassian.net/jsd-next-gen. When we enable team-managed project creation through the link, it does not turn on Enable Team-managed projects option under Jira Service Management configuration which prohibits the company-managed project creation steps.
Solution
You need to toggle ON "Enable Team -managed projects" option using the below steps:
In Jira, navigate to Settings > Products,
Under Jira Service Management, click Configuration > Scroll to the bottom and click the toggle button to Enable Team-managed Projects.
Once you've done this, try to create the project again. The option to select team-managed or company-managed projects will be visible.
In case the issue is still not resolved, feel free to contact Atlassian support.
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