Cannot transition an issue, screen becomes gray with JS error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When transitioning a issue from one state to another, the transition screen does not load.
Instead, the screen becomes gray and the following error is logged to the JS browser console:
1
SyntaxError: JSON.parse: unterminated string at line 1 column 587 of JSON data... (batch.js)Cause
Transition screen issues of this kind are typically caused by misconfigurations in:
Workflows and their transition screens
Screens schemes
Diagnosis and resolution
Review the workflow assigned to the project for any anomalies
Review the transition that is failing and the screen assigned to it and verify the screens are configured properly
Change the workflow transition screen to isolate the root cause further
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