Cannot start JIRA after fresh installation, 500 error page
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
JIRA is unable to start and shows a 500 error page after a fresh install.
The following appears in the catalina.out
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http-nio-8080-exec-16 ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [Servlet execution threw an exception] with root cause
java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.prepareDispatcher(JiraWebworkActionDispatcher.java:192)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:132)
http-nio-8080-exec-16 INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
com.atlassian.jira.util.RuntimeIOException: Error reading database configuration file.Diagnosis
Environment
Fresh installation
Diagnostic Steps
Ensure that instance complies with the supported JIRA platforms for your specific version.
Cause
This is caused by the conflicting system JAVA. Verify that system JAVA is the supported JAVA as well.
Solution
Resolution
Troubleshoot the system JAVA using below commands:
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Edit JAVA_HOME path:
gedit /etc/environment
Replace with below:
export JAVA_HOME="/usr/lib/jvm/oracle_jdk8"
PATH="/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:$JAVA_HOME";
To append the JAVA_HOME changes:
source /etc/environment
Recheck java:
java -version
echo $JAVA_HOME
sudo update-alternatives --config java to change the system java as well.Was this helpful?