Cannot search Jira issues that contain umlaut characters in link
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Umlaut contained in link with JQL component search not properly encoded
Steps to reproduce
Disable new project navigation
Open the Project summary page
Click "Issues"
Click on a component containing an umlaut in the section "Unresolved: By Component"
The issues with that component are not found but an error message like Capture.PNG is displayed
Environment
Jira Data Center running behind a reverse proxy server.
Diagnosis
Check if the issue is resolved by by-passing the proxy server:
Stop Jira.
Add an extra http connector to the file <jira-installation-folder>/conf/server.xml:
<Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8081" protocol="HTTP/1.1" redirectPort="8443" useBodyEncodingForURI="true"/>Start Jira
Access Jira using IP:port, for example http://10.1.1.123:8081
Verify if the issue still occurs
If the issue still occurs, please raise a support ticket to Atlassian Support
Cause
Jira is running behind a reverse proxy server that is incorrectly configured.
Solution
Reach out to your reverse proxy server administrator to fix its configuration, as proxy servers fall outside of Atlassian Support scope.
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