Board not accessible because of 'BigPipe' error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When user tried to access View All Boards page, JIRA displays "Oops – an error has occurred" error
The following appears in the atlassian-jira.log
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2018-02-27 11:54:43,510 http-nio-8080-exec-21 ERROR vicky 714x17767x1 1ys7r86 2002:c900:1a4:0:0:0:c900:1a4 /browse/TEST-258 [c.a.p.webresource.assembler.DefaultWebResourceAssembler] Error generating bigpipe content for 'sidebar-id': com.atlassian.cache.CacheException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Invalid BundleContext.
java.util.concurrent.CompletionException: com.atlassian.cache.CacheException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Invalid BundleContext.
at java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:273)
at java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:280)
at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1592)
at com.atlassian.jira.plugin.bigpipe.PrioritizedRunnable.run(PrioritizedRunnable.java:31)
at com.atlassian.jira.plugin.bigpipe.BigPipeService.lambda$executeSingleTask$1(BigPipeService.java:67)
...
Caused by: com.atlassian.cache.CacheException: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Invalid BundleContext.
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:217)
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:168)
at com.atlassian.cache.compat.delegate.DelegatingCache.get(DelegatingCache.java:37)
at com.atlassian.greenhopper.service.query.QueryToProjectMapper.getExplicitProjectIdsForQueryOverrideSecurity(QueryToProjectMapper.java:120)
at com.atlassian.greenhopper.service.query.QueryToProjectMapper.getExplicitProjectsForQuery(QueryToProjectMapper.java:110)
at com.atlassian.greenhopper.service.query.QueryServiceImpl.lambda$getProjectsForRapidView$0(QueryServiceImpl.java:137)
at java.util.Optional.map(Optional.java:215)
at com.atlassian.greenhopper.service.query.QueryServiceImpl.getProjectsForRapidView(QueryServiceImpl.java:137)
at com.atlassian.greenhopper.service.query.QueryServiceImpl.getExplicitProjectsForRapidViewFilterQuery(QueryServiceImpl.java:128)
at com.atlassian.greenhopper.service.rapid.ProjectRapidViewServiceImpl.findProjectsByRapidView(ProjectRapidViewServiceImpl.java:69)
at com.atlassian.greenhopper.service.rapid.ProjectRapidViewServiceImpl.findRapidViewsByProject(ProjectRapidViewServiceImpl.java:51)
at com.atlassian.greenhopper.web.sidebar.ProjectBoardsHelper.getProjectBoards(ProjectBoardsHelper.java:53)
at com.atlassian.greenhopper.web.sidebar.BoardScopeFilterContextProviderImpl.getContext(BoardScopeFilterContextProviderImpl.java:47)
...
... 184 more
Caused by: com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.IllegalStateException: Invalid BundleContext.
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:152)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:115)
at com.atlassian.greenhopper.service.query.FieldPossibleValuesAccessor.get(FieldPossibleValuesAccessor.java:38)
at com.atlassian.greenhopper.service.query.FieldPossibleValues.getProjectIdsForQuery(FieldPossibleValues.java:35)
at com.atlassian.greenhopper.service.query.QueryToProjectMapper$RapidViewCacheLoader.load(QueryToProjectMapper.java:145)
...
Caused by: java.lang.IllegalStateException: Invalid BundleContext.
at org.apache.felix.framework.BundleContextImpl.checkValidity(BundleContextImpl.java:514)
at org.apache.felix.framework.BundleContextImpl.createFilter(BundleContextImpl.java:125)
at org.osgi.util.tracker.ServiceTracker.<init>(ServiceTracker.java:184)
at com.atlassian.greenhopper.service.query.FieldPossibleValuesAccessor.createServiceTracker(FieldPossibleValuesAccessor.java:63)
at com.atlassian.greenhopper.service.query.FieldPossibleValuesAccessor.createAdapter(FieldPossibleValuesAccessor.java:50)
at com.atlassian.greenhopper.service.query.FieldPossibleValuesAccessor$1.create(FieldPossibleValuesAccessor.java:28)
at com.atlassian.greenhopper.service.query.FieldPossibleValuesAccessor$1.create(FieldPossibleValuesAccessor.java:24)
at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:326)
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:146)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:115)
at com.atlassian.greenhopper.service.query.FieldPossibleValuesAccessor.get(FieldPossibleValuesAccessor.java:38)
at com.atlassian.greenhopper.service.query.FieldPossibleValues.getProjectIdsForQuery(FieldPossibleValues.java:35)
at com.atlassian.greenhopper.service.query.QueryToProjectMapper$RapidViewCacheLoader.load(QueryToProjectMapper.java:145)
at com.atlassian.greenhopper.service.query.QueryToProjectMapper$RapidViewCacheLoader.load(QueryToProjectMapper.java:140)
...Cause
Problem could be caused by misconfiguration with the database configuration file (dbconfig.xml)
Resolution
Ensure that database configuration file (dbconfig.xml) contain all the parameters recommended by Atlassian. Refer to the database configuration documentation below for detail specific to each database:
Updated on April 8, 2025
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