Big Picture Plugin for JIRA is not enabled in JIRA Data Center
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
After installing Big Picture Plugin for JIRA add-on, the plugin has been disabled.
The following appears in the atlassian-jira.log:
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2015-11-27 07:29:45,694 ThreadPoolAsyncTaskExecutor::Thread 36 ERROR xx xx xx xxx /rest/plugins/1.0/ [jira.server.hibernate.JIRADatabaseConfiguration] JIRADataSource reading database configuration problem. JIRA home location: /path/to/shared_home
java.net.MalformedURLException: /path/to/shared_home/dbconfig.xml (No such file or directory)
at org.dom4j.io.SAXReader.read(SAXReader.java:221)
at eu.softwareplant.ganttlib.adapter.jira.server.hibernate.JIRADatabaseConfiguration.initXMLDocument(JIRADatabaseConfiguration.java:83)
Diagnosis
Environment
JIRA DC 6.4.12
Big Picture Plugin for JIRA v3.1.0-jira6
Cause
The add-on is trying to read the database configuration but it couldn't find the db configuration file in the shared home directory (via /path/to/shared_home) path. In the JIRA DC installation, dbconfig.xml is not required to be in the shared home directory.
Solution
Workaround
Workarounds are ways to temporally circumvent a problem, although it still exists in the application.
Copy JIRA dbconfig.xml to /path/to/shared_home/ path and restart JIRA
Resolution
Contact the add-on through here.
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