”Error Processing User Emails CSV” during Jira Cloud backup import
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
While performing a backup site import, an error is thrown:
"An error occurred during the import process. Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup. Error processing user emails CSV"
"@example.com" causes the import to fail
Imports into Jira Cloud fail if the entities.xml file includes any user with the email domain @example.com. For example, testuser@example.com will cause the import to fail with this error.
Choose one of the options below to fix the issue.
Remove invalid email addresses from the exported CSV file and upload without any email address headers
Delete these invalid emails from the source instance before performing the export
Change the user's domain in the entities.xml file from @example.com to a different domain like @yourdomain.com
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