Automation rules fail to update fields for closed issues in Jira.
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Automation rules fail to update fields for closed issues in Jira.
Environment
Jira Service Management
Diagnosis
Automation Audit log error:
1
2
Unknown fields set during edit, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -
First Approval date (customfield_10388)
Cause
Closed issues are not editable by default in Jira workflows, preventing automation rules from updating fields.
Solution
To resolve this issue and ensure automation rules work for closed issues, follow these steps:
Modify Workflow: Edit the workflow to include the
jira.issue.editableproperty and set it to true for closed status.Implementation: Once modified, publish the workflow changes.
Updated on February 26, 2025
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