Automation rule failing with "Unexpected runtime error executing"
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Automation rules failing.
Environment
Jira Software 9.4.1
Diagnosis
Checking atlassian-jira.log we can see the following error:
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024-06-25 13:28:57,568-0400 automation-rule-executor:thread-1 ERROR test.user 976x412396x1 1o8ujsg 10.10.3.62,0:0:0:0:0:0:0:1 /rest/plugins/1.0/com.codebarrel.addons.automation-key [c.c.a.api.service.ComponentChainImpl] Unexpected runtime error executing component for config 'ComponentConfigBean{id='556', component=ACTION, parentId='null', conditionParentId='null', schemaVersion=6, type='jira.issue.edit', value=IssueActionConfig{operations=[FieldOperation{fieldId='customfield_12345', fieldType='com.atlassian.jira.plugin.system.customfieldtypes:textarea', type=SET, value=<table border="1" class="jeditorTable" style="width:100%">
<tbody>
<tr>
<td dir="auto" style="background-color:#3498db">Role</td>
<td dir="auto" style="background-color:#3498db">Team Member</td>
</tr>
<tr>
<td dir="auto">Project Leader</td>
<td dir="auto">(Mandatory)</td>
</tr>
<tr>
<td dir="auto">Technical Approver</td>
<td dir="auto">(Mandatory)</td>
</tr>
<tr>
<td dir="auto">Quality Assurance</td>
<td dir="auto">(Mandatory)</td>
</tr>
<tr>
<td dir="auto">Regulatory Affairs</td>
<td dir="auto">(Mandatory)</td>
</tr>
<tr>
<td dir="auto">Global Product Manager</td>
<td dir="auto"> </td>
</tr>
<tr>
<td dir="auto">Manufacturing</td>
<td dir="auto"> </td>
</tr>
<tr>
<td dir="auto">Testing</td>
<td dir="auto"> </td>
</tr>
</tbody>
</tbody>
</table>
<p dir="auto"> </p>}], advancedFields='null', sendNotifications=true, useLegacyRendering=false}, conditions=[], children=[], optimisedIds=[]}':
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.ClassCastException: class com.onresolve.scriptrunner.automation.ExecuteScriptIssueActionV2 cannot be cast to class com.codebarrel.automation.api.thirdparty.AutomationRuleComponent (com.onresolve.scriptrunner.automation.ExecuteScriptIssueActionV2 is in unnamed module of loader Checking the installed plugins we can see two versions of Automation for Jira installed:
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<plugin>
<key>com.atlassian.plugin.automation.jira-automation-plugin</key>
<name>Automation Lite for Jira</name>
<version>9.0.3</version>
<vendor>Atlassian</vendor>
<status>INSTALLED</status>
<vendor-url>https://atlassian.com/</vendor-url>
<framework-version>2</framework-version>
<bundled>User installed</bundled>
</plugin> 1
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<plugin>
<key>com.codebarrel.addons.automation</key>
<name>Automation for Jira</name>
<version>9.0.3</version>
<vendor>Atlassian</vendor>
<status>ENABLED</status>
<vendor-url>https://atlassian.com/</vendor-url>
<framework-version>2</framework-version>
<bundled>User installed</bundled>
</plugin> Cause
The problem can be caused by two versions of Automation for Jira running on the same Jira instance.
Solution
Disable and remove Automation Lite for Jira.
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