Error transitioning issue for Automation Rule but transition was successful
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Automation rules fail with the "Error transitioning issue." The work item transition was actually completed successfully.
Diagnosis
In the rule's audit log you will see the below error when transitioning the issue even though the issue was transitioned successfully:
Transition issue
Error transitioning issues
Can't move KEY-123. You might not have permission, or the issue is missing required information. If you keep having this problem, contact your Jira Administrator.Cause
The problem is caused by two Automation rules configured to transition the same issue at the same time.
While one of them succeeds, the other gets errors while transitioning the same issue.
Solution
Check the Rule Execution on the affected work item to confirm which automation rule was executed
Review rules configuration to identify which ones were performing the same action
If all the rules don't appear on the issue view then you need to check the global automation audit logs and check all the rules that triggered for that issue during that time
You can find the global log at:
https://<your_site>atlassian.net/jira/settings/automation#/tab/audit-log
Once identified, you can select to change, disable, or combine one of the rules causing the problem
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