Automatically create tasks for other Teams/Projects

Summary

Scenario

As a user you want to make repetitive tasks happen/get created automatically so other teams can start working.

Solution

Create a Global Automation that triggers when changes are made to specific fields. For this case, we’ll use keywords from the Summary field

Why Global Automation?

The use of Global Automation will allow you to create these tasks to different projects if needed.

Sintax

Trigger:

• Issue Created

Conditions:

• IF / ELSE Block

  • Issue Field Condition

    • Summary > Contains > "<TEXT_IDENTIFIER>"

  • Linked Issues > Not Present (Optional)

  • Create Issue Action

    • Project

    • Issue Type

    • Issue Fields

Procedure

• To create a Global Automation go to

  

  > System > Global Automation > Create Rule

• Select the Issue Created trigger

• Select IF / ELSE Condition

  • Add Issue Field "Summary" Contains

• Select Create Issue Action

  • Project

  • Issue Type

  • Issue Fields

• Save and Publish

It's done, now whenever a new ticket is created that contains the keyword of your choice, you will be able to trigger new issues and tasks to your selected projects!