Automatically add Slack channel information to custom fields in Jira when using JSM Chat
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
It’s possible to store information related to Slack messages that generated issues using JSM Chat directly into your Jira issues.
To do so, you must create "Short text” type (Text Field single line) custom fields with the following names:
triageChannelLink
requesterChannelLink
ticketCreationMethod
originalMessageTime
slackCreationChannel
Please note that the custom field names must be filled exactly as displayed above.
Once the custom fields have been created, you must add them to the request forms of the Request Types you are using along with your JSM Chat.
It’s not required to use all of them at once, you can choose only the ones that you want.
In case you would not like that this information is displayed for customers in the customer portal, you will need to set those fields as hidden in the request form and leave “Default text” as empty.
Below you can find how the information is populated on those fields whenever a new issue is created using JSM Chat in a Slack channel.
Was this helpful?