Automatic Assign User from Project Roles to the Approver Field in Jira

Summary

To fetch the users from the project role and update those users in the "Approver" custom field.

Environment

Jira Service Management

Solution

To achieve this requirement we will use Jira Automation.

• Add a Trigger:

  • Choose a trigger based on your workflow. Some common triggers are:

    • Issue Created

    • Issue Commented

    • Manual Trigger

  • Configure the trigger as needed for your project.

• Add Web Request Action:

  • Click on Add Action and select Send Web Request.

  • Use the API Get project role for project endpoint to fetch project role (to create the needed API token use any Base64 encode)

    Enter the following details

    1 2 3 4 5 Web Request URL: https://<site/instance URL>/rest/api/3/project/{projectIdOrKey}/role/{id} HTTP Method: GET Web Request Body: Empty Headers: Content-Type        application/json Authorization        Basic <EMAIL>:<API_TOKEN>

    Important: Check the box "Delay execution of subsequent rule actions until we've received a response for this web request."

    

• Add Action: Select "Log Action" and enter the below value

  1 2 3 4 5 6 7 8 9 { "update": { "customfield_10003": [ {{#webResponse.body.actors.actorUser}} { "set": { "id": "{{accountId}}" } } {{^last}}, {{/}} {{/}} ] } }

• Add Action: Select "Edit Issue" and enter the following value under "More Action":

  1 2 3 4 5 6 7 8 9 { "update": { "customfield_10003": [ {{#webResponse.body.actors.actorUser}} { "add": { "id": "{{accountId}}" } } {{^last}}, {{/}} {{/}} ] } }
  

• Now click on "Turn On Rule", enter below inputs and Turn on Rule: