Automate Team assignment for work items using asset objects in JSM Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Automate Team Field Assignment in Jira Service Management Cloud Using JSON and Asset Objects.
Solution
Create an automation rule and add the "Edit work item" action.
Due to a limitation in using the Team field to be edited by this action, the workaround is to use the More options > Additional fields and add the below JSON:
{
"fields": {
"Team": "{{issue.customfield_XXXX.<referenceAttribute>.<attributeName>}}"
}
} Important reading
Updated on May 20, 2025
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