Automate responder field updates in Jira Cloud for incident management
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Learn how to automate responder field updates in incident management during transitions and approvals.
Solution
The responder field
The responder field is a unique system field that pulls data directly from Opsgenie. Automation components don't yet support this field directly. To update responders during a transition or approval, use advanced JSON field editing.
Using the advanced field editing
Use the following JSON structure to add a team and/or user to the Responders field:
{
"update": {
"Responders": [
{
"add": [
{
"ari": "ari:cloud:identity::team/<atlassian_team_id>",
"type": "team"
},
{
"ari": "ari:cloud:identity::user/<account_id>",
"type": "user"
}
]
}
]
}
}Replace <atlassian_team_id> and <account_id> with the identifiers for the team or user you want to add. If you need to remove existing values from the Responders field, replace add with remove.
Cloud ID: Go to https://<instance>.atlassian.net/admin/jira-service-desk/portal-only-customers. The Cloud ID appears in the URL, such as https://admin.atlassian.com/s/<cloud_id>/jira-service-desk/portal-only-customers.
Atlassian team ID: Find it in the URL of the team’s page on JSM, such as https://<instance>/jira/people/team/<atlassian-team-id>.
Account ID: Find it in the URL of the user’s account page on the Administration hub, such as https://admin.atlassian.com/o/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/users/<account_id> or https://admin.atlassian.com/s/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/users/<account_id>.
After the transition or approval runs, confirm that the Responders field contains the intended team or user. To remove a value instead, verify that the existing responder is no longer shown after using remove.
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