Automate Responder Field Updates in Jira for Faster Incident Management
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Learn how to automate responder field updates in incident management during transitions and approvals.
Solution
The responder field
Because the responder field is a unique system field that pulls data directly from Opsgenie, the automation components don't yet support it.
Using the advanced field editing
You can use the advanced field editing feature using JSON to workaround this with the following JSON structure:
{
"update": {
"Responders": [
{
"add": [
{
"ari": "ari:cloud:opsgenie:<cloud_id>:team/<team_id>",
"type": "team"
},
{
"ari": "ari:cloud:identity::user/<account_id>",
"type": "user"
}
]
}
]
}
}<cloud_id>:The easy way to get the cloud id is to go to https://<instance>.atlassian.net/admin/jira-service-desk/portal-only-customers. You will get the Cloud id in the URL (e.g.: https://admin.atlassian.com/s/<cloud_id>/jira-service-desk/portal-only-customers)<team_id>:Available in the URL of the Team's page on Opsgenie (e.g.: https://<instance>.app.opsgenie.com/teams/dashboard/<team_id>/main)<account_id>:Available in the URL of the User's account page on the Administration hub (e.g.: https://admin.atlassian.com/o/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/users/<account_id> or https://admin.atlassian.com/s/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/users/<account_id>)
You can replace add with remove to remove existing values from the field.
Was this helpful?