Atlassian Assist adds Reporter's Comments on ticket as 'On behalf of User'

Summary

• When a user comments on a ticket via Slack the comments might get added as [On behalf of @<User>]. This normally happens when the user does not have the required permissions.

• However, this might also happen to the Ticket Reporter.

Environment

JSM Cloud

Cause

• This could happen due to Issue Security configuration. If the Reporter is not a part of Issue Security Level (which provides access to the issue), then they will face this problem.

Solution

• Add the Reporter to the required Issue Security Level.

• Please refer to this article for more details on Issue Security Configuration.