Asterisk '*' mark is sometimes not showing against mandatory fields
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When performing workflow transitions, sometimes the asterisk is showing against the fields but sometimes not.
For example, opening the transition for the first time shows the asterisk, but opening the same transition the next time does not show the asterisk.
Diagnosis
Environment
ScriptRunner for Jira is installed on the instance.
Diagnostic Steps
Removing all javascript customisation still reproduces the issue.
Cause
There is some customisation configured on the instance using the ScriptRunner for Jira plugin. You can look into it by navigating to Administration>>Add-ons>>Behaviours and then take a look at all the Behaviours configured for the affected projects.
So what is happening here is that the configuration using Behaviours is rewriting the dialogue page for the transitions here. While re-writing the page, it is removing the asterisk from the fields that are set mandatory using the JIRA configuration.
Solution
Workaround
Remove the Behaviours under Administration>>Add-ons>>Behaviours for the affected projects.
Resolution
Raise this issue with the ScriptRunner for Jira vendors for the proper resolution to the problem.
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