An error occurs when trying to access Plugin Administration Page
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Trying to access the Plugins page within the Jira administration menu results in:
1 2 3 4 5 6 7 8Cause: com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isLegacyLicensingCompatibilitySpiUpm20Aware' in class com.atlassian.upm.UpmVersionTracker threw exception java.lang.NullPointerException at plugin-manager.vm[line 805, column 60] Stack Trace: [hide] com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isLegacyLicensingCompatibilitySpiUpm20Aware' in class com.atlassian.upm.UpmVersionTracker threw exception java.lang.NullPointerException at plugin-manager.vm[line 805, column 60] at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:100) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)Database errors appear in the
atlassian-jira.log (the errors will look different depending on the database that Jira uses):1 2 3 42012-03-23 11:56:18,883 http-8000-6 ERROR administrator 716x36x1 4nu2wr 127.0.0.1 /rest/plugins/1.0/notifications/administrator [server.impl.application.WebApplicationImpl] Internal server error java.lang.NullPointerException at org.ofbiz.core.entity.jdbc.SQLProcessor.prepareStatement(SQLProcessor.java:525) at org.ofbiz.core.entity.GenericDAO.selectListIteratorByCondition(GenericDAO.java:1034)1 2 3Caused by: java.lang.ClassNotFoundException: net.sourceforge.jtds.jdbc.Driver at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:772) at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73)
Environment
Jira Data Center on any version
Cause
The UPM plugin needs to access the database to store plugin data and check versions/licenses. In this case, it is unable to properly access the database (possibly due to parsing errors) when the password contains special characters/symbols.
Workaround
Change the database password, removing special characters
Restart Jira to use this new password
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