Advanced formatting in Jira text fields is not working
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The Advanced formatting in Jira text fields (Description, Comment, etc...) is not working. This means that the {code} {noformat} macro are not being converted to their equivalent rendering.
There is no related error in the logs.
For example, the comment field shows up like this:
Environment
Jira Server/Data Center on any version from 8.0.0.
Root Causes
Root Cause 1
The renderer of the impacted field is not set correctly to "Wiki style renderer".
Root Cause 2
One of the Renderer System plugin is disabled or its modules are disabled.
Resolution
Solution for Root Cause 1
Navigate to Administration Cog ⚙ > Field configuration and check if your field is set to use "Wiki Style Renderer" as mentioned on this page : Specifying Field Behavior
Solution for Root Cause 2
Navigate to the page ⚙ > Manage Apps > Manage Apps in Jira and search for 'renderer'. It will display all the add-ons that are responsible for Jira rendering.
Please make sure all the add-ons are enabled and all the modules fro these add-ons are enabled as well. More details can be found here : Configuring Renderers.
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