Approve work items using workflow steps in Jira Cloud

Summary

Learn how to implement an approval process in Jira using workflows.

Diagnosis

In Jira Cloud, you can implement an approval process using the paid Marketplace add-on Atlassian Marketplace. If administrators prefer not to use Marketplace add-ons, alternative steps are available.

Cause

Jira Cloud does not include a built-in approval process for issues. You can customize workflows to add approval steps as needed.

This article helps when you need another user's approval before proceeding with work on the issues in Jira. 

Solution

1. Create a project role called Approver and set the role to those who will approve the requests.

   1. Manage project roles

2. Add a status called Approval in your Workflow where you would like to have an approval option while transitioning between two statuses. 

   1. Add statuses to a Jira workflow

3. Configure a condition on the outgoing transition from approval status called "User is in project Role" that restricts the transition to those in the role "Approver". 

   1. Configure advanced work item workflows - Add a condition

4. Then, associate the workflow with all the work types or any one of the specific work types for which you want to have an approval process.

   1. Configure workflow schemes