Add Restricted Comments on Jira
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
While managing Jira projects, there are cases where you'll need to keep conversations or comments private between certain groups or roles.
When compartmentalization of a comment is needed, it's possible to select pre-determined access restrictions based on groups and roles by clicking on the padlock icon on a comment field:
Solution
Problem
The user is unable to see the Group, in which to restrict a comment even though they are added to the group.
The user is unable to see a specific Group to restrict a comment.
The user is unable to see a specific Project role to restrict a comment
Resolution
Check under Jira Settings > System > General Configuration for "Comment visibility" and make sure it's set to "Groups & Project Roles" and not "Project Roles only"
Ensure that the affected user is a member of the Group, for the group to be visible and selectable for the user to restrict a comment.
Ensure that the user is also granted the correct role of that Project to see the project roles available to restrict a comment. You can use the information in Assign users to groups, project roles, and applications to change the project role of the user
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