Add-on installation on sandbox is failing

Summary

Issue with installing an add-on in the Jira Cloud Sandbox environment.

Environment

Jira Cloud

Diagnosis

An add-on was installed in the sandbox environment under a free trial, which is not present on the production site.

Cause

• An additional add-on, not available on the production site, was installed with a free trial.

• The free trial period for this add-on has expired.

• The expiration of the free trial triggers a payment notification, which prevents the installation of any additional add-ons on the site, even if those add-ons are paid for on the production site.

Solution

• Remove the add-on whose free trial has expired and is not installed on the production site.

• Alternatively, contact the vendor of the add-on to request an extension of the free trial period to prevent further payment notifications.