Actions in Jira server fails with FileNotFoundException in the Jira logs
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When attempting certain actions within a JIRA application, it will fail within a FileNotFoundException in the Jira logs.
Additionally, it might be impossible to perform any search Jira, and the following error will be thrown in the Jira UI from the search page:
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An unknown error occurred while trying to perform a search
The following appears in the atlassian-jira.log; this example was generated when attempting to delete a work log:
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2012-08-02 19:08:02,012 http-7777-3 ERROR [500ErrorPage.jsp] Exception caught in 500 page /opt/atlassian/jira/work/Catalina/localhost/_/org/apache/jsp/secure/views/issue/deleteworklog_jsp.java (Permission denied)
java.io.FileNotFoundException: /opt/atlassian/jira/work/Catalina/localhost/_/org/apache/jsp/secure/views/issue/deleteworklog_jsp.java (Permission denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(Unknown Source)
at java.io.FileOutputStream.<init>(Unknown Source)
at org.apache.jasper.compiler.Compiler.setupContextWriter(Compiler.java:291)
at org.apache.jasper.compiler.Compiler.generateJava(Compiler.java:230)
at org.apache.jasper.compiler.Compiler.compile(Compiler.java:347)
at org.apache.jasper.compiler.Compiler.compile(Compiler.java:327)
at org.apache.jasper.compiler.Compiler.compile(Compiler.java:314)
at org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:592)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:326)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)Cause
JIRA applications don't have the appropriate read/write permissions to the directory or file specified in the exception. This is commonly caused by starting JIRA applications with a different user than is not the same as the one who installed the application, such as root (the default user installed on in Linux is jira). Running it as a different user can modify the permissions of certain directories and files that JIRA applications requires access to run.
Resolution
Stop your JIRA application.
Grant appropriate read/write permissions for the below directories and all of their subdirectories to the user who starting Jira application:
1 2 3 4$JIRA_HOME/ $JIRA_INSTALL/logs $JIRA_INSTALL/temp $JIRA_INSTALL/workℹ️ If you're using JIRA applications Data Center, ensure that every node has access to the shared home directory.
Expand for Linux instructions...
These instructions refer to the default user, group & installation paths for JIRA applications, as if it were installed using the bundled installer. If you're unsure of what these permissions should be, please consult with your System Administrator and the user who installed the JIRA application.
1 2 3 4 5 6 7 8sudo chown -R jira:jira /var/atlassian/application-data/jira sudo chown -R jira:jira /opt/atlassian/jira/logs sudo chown -R jira:jira /opt/atlassian/jira/temp sudo chown -R jira:jira /opt/atlassian/jira/work chmod -R u=rwx,g=rx,o=rx /var/atlassian/application-data/jira chmod -R u=rwX,g=rX,o=rX /opt/atlassian/jira/logs chmod -R u=rwx,g=rx,o=rx /opt/atlassian/jira/temp chmod -R u=rwx,g=rx,o=rx /opt/atlassian/jira/workℹ️ Repeat the same commands above for the shared home if using JIRA applications Data Center.
ℹ️ Check the context labels if you're using Podman volumes and SELinux
Expand for Windows instructions...
Please refer to this Techotopia documentation for further information.
Start JIRA application.
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