Accessing the View in Issue Navigator link on the Rapid Board causes a 404 Error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This article deals with integration of JIRA with a proxy, as well as a third-party plugin. As such, it deals with procedures and products that are outside of the scope of Atlassian Support. This information is provided as a reference only.
Symptoms
When a user clicks on the View in Issue Navigator link in the Plan Mode of a GreenHopper Agile board, the browser is redirected to a 500 Error page, instead of the Issue Navigator.
1
http-bio-8080-exec-18518 ERROR username 467x682488x1 1bf0srb 192.168.0.100,127.0.0.1 /issues/ [jira.groovy.jql.AbstractScriptedJqlFunction] Function failed to execute http://jira.example.com/rest/greenhopper/1.0/rapidviews/list?query=Team+Planning - status code: 404Diagnosis
This issue is seen when a proxy is in use
Cause
This issue is caused by proxy misconfiguration that disrupts the communication of REST calls back to the application
Solution
Resolution
Check your JIRA server's
hostsfile for any entry that refers to the JIRA server, localhost, or 127.0.0.1Ensure your base URL agrees with the URL used to access JIRA
Ensure that your proxy is correctly configured
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