Accessing Permission Scheme page throws Error with "com.atlassian.soy.renderer.SoyException"
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When trying to access JIRA permission scheme page like <JIRA Base URL>/secure/admin/ViewPermissionSchemes.jspa
An error will appear on the web page with error below
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Technical details
Log's referral number: <some string>
Cause
Referer URL: http://localhost/secure/admin/ViewIssueTypes.jspa
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: jira.webresources:view-permission-schemes
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: jira.webresources:view-permission-schemes
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:135) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:33) [?:?]
at com.atlassian.jira.web.tags.SoyTemplateTag.doEndTag(SoyTemplateTag.java:99) [classes/:?]
at jsp.secure.admin.views.permissions.viewschemes_jsp._jspx_meth_ww_005fsoy_005f0(viewschemes_jsp.java:565) [classes/:?]
at jsp.secure.admin.views.permissions.viewschemes_jsp._jspService(viewschemes_jsp.java:194) [classes/:?]
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) [jasper.jar:8.0.32]
...Diagnosis
Check whether the plugin the SOY plugin is enabled by following the steps below:
Navigate to Administration > Add-ons > Manage Add-ons.
Change the category to "All Add-ons"
Search for SOY.
Cause
The plugin below is disabled:
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Soy Function Plugin
Version: 1.0
Vendor: Atlassian
Add-on key: com.atlassian.jira.plugin.system.soyfunctionSolution
Resolution
Enable the Plugin back and check for effect.
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