Accessing Jira Software boards in browsers returns SyntaxError: Unexpected token error

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Accessing Jira Software boards in browsers returns SyntaxError: Unexpected token error

(Auto-migrated image: description temporarily unavailable)

Diagnosis

Environment

  • JIRA 7.1.x. Based on local testing, it affected JIRA 7.1.7 and 7.1.9.

  • Chrome and Firefox browser.

  • Grammarly extension installed in Chrome and Firefox browsers.

Workaround

Disable Grammarly extension.

Updated on April 15, 2025

Still need help?

The Atlassian Community is here for you.