Accessing Jira Agile Board Configuration throws Exception: Uncaught TypeError: Cannot read property 'regionKey' of undefined
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Accessing Jira Agile Board Configuration throws
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Exception: Uncaught TypeError: Cannot read property 'regionKey' of undefinedDiagnosis
The stack trace shows
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TypeError: Cannot read property 'regionKey' of undefined
at Object.GH.WorkingDaysConfig.getRegionKeyForTimeZoneId
at Object.GH.WorkingDaysConfig.renderTimeZoneConfig
at Object.GH.WorkingDaysConfig.renderTab
at Object.GH.WorkingDaysConfig.initCause
This is related to Working Days board configuration. In table AO_60DB71_WORKINGDAYS , you can find that the affected board has timezone set to the timezone that does not exist in Jira by default, for example Africa/Addis_Ababa
Solution
Resolution
Fixing via REST API
REST endpoint:
1/rest/greenhopper/1.0/rapidviewconfig/workingdays/timezoneWith example data input:
1{"rapidViewId":2,"timeZoneId":"Europe/Brussels"}Example using
curl:1curl -D- -u admin:admin --data '{"rapidViewId":2,"timeZoneId":"Europe/Brussels"}' -X PUT -H "Content-Type: application/json" http://localhost:8080/rest/greenhopper/1.0/rapidviewconfig/workingdays/timezone
Fixing via Database SQL
Shutdown Jira
Identify the non default timezone that have been configured here
1select * from "AO_60DB71_WORKINGDAYS";Alternatively, verify the timezone configured for the affected board exists in Jira by identifying the board id
1select "TIMEZONE" from "AO_60DB71_WORKINGDAYS" where "RAPID_VIEW_ID" = <board_id>;board_idcan be found in the browser URL. Eg: http://localhost:8080/secure/RapidView.jspa?rapidView=4038Change the timezone to a default timezone using the following query. Replace xxxx accordingly with the non-default timezone
1UPDATE "AO_60DB71_WORKINGDAYS" SET "TIMEZONE" = 'defaultTimeZoneId' WHERE "TIMEZONE" = 'xxxxxx';Restart Jira
Remember to generate backup before modifying anything in the database.
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