500 server error when deleting all team-managed projects in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
While trying to take a Jira Cloud backup for server, a warning appears about the presence of team-managed projects.
Team-managed projects are not supported when a backup is created for server, so they must be deleted.
When "delete all team-managed projects" is clicked, a 500 internal server error appears.
Solution
Check if the team-managed projects were archived
If you see this error and are also unable to search for the team-managed projects listed manually, the projects are likely archived.
Navigate to Settings > Projects > Archive
Restore each project individually
Move each restored project to the Trash
Visit Trash folder in Settings > Projects to delete them permanently
Updated on April 2, 2025
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