500 Internal Server Error thrown when loading pages in Jira server

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Problem

JIRA throws a 500 Internal Server Error message when attempting to access the application.

The following appears in the atlassian-jira.log

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 2016-03-05 19:10:47,996 http-nio-80-exec-16 ERROR anonymous 1150x33x1 iqmijf 192.168.1.3 / [c.a.j.web.filters.CommittedResponseHtmlErrorRecoveryFilter] Exception occurred after HTTP response was already committed: javax.servlet.ServletException: com.google.common.util.concurrent.ExecutionError: com.google.common.util.concurrent.ExecutionError: java.lang.AbstractMethodError 2016-03-05 19:10:02,606 http-nio-80-exec-5 ERROR anonymous 1149x4x1 iqmijf 192.168.1.1 / [o.a.c.c.C.[.[.[.[jsp.decorators.general_002dbody_002dpre_jsp]] Servlet.service() for servlet jsp.decorators.general_002dbody_002dpre_jsp threw exception java.lang.AbstractMethodError at com.atlassian.jira.plugin.webfragment.contextproviders.AbstractJiraContextProvider.getContextMap(AbstractJiraContextProvider.java:28) at com.atlassian.plugin.web.model.AbstractWebItem.getContextMap(AbstractWebItem.java:30) at com.atlassian.plugin.web.model.DefaultWebLabel.getDisplayableLabel(DefaultWebLabel.java:55) at com.atlassian.plugin.web.DefaultWebInterfaceManager$WebItemConverter.apply(DefaultWebInterfaceManager.java:307) at com.atlassian.plugin.web.DefaultWebInterfaceManager$WebItemConverter.apply(DefaultWebInterfaceManager.java:291) at com.google.common.collect.Iterators$8.transform(Iterators.java:799) at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48) at com.google.common.collect.Iterators.addAll(Iterators.java:362) at com.google.common.collect.Lists.newArrayList(Lists.java:160) at com.google.common.collect.Lists.newArrayList(Lists.java:144) at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDynamicWebItems(DefaultWebInterfaceManager.java:232) at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableWebItems(DefaultWebInterfaceManager.java:215) at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSection(DefaultSimpleLinkManager.java:120) at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$701(ThreadLocalCachingSimpleLinkManager.java:28) at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:149) at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3.load(ThreadLocalCachingSimpleLinkManager.java:146) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197) at com.google.common.cache.LocalCache.get(LocalCache.java:3937) at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941) at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824) at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830) at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:153) at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getLinksForSection(ThreadLocalCachingSimpleLinkManager.java:140) at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getNotEmptySectionsForLocation(DefaultSimpleLinkManager.java:242) at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$301(ThreadLocalCachingSimpleLinkManager.java:28) at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$6.load(ThreadLocalCachingSimpleLinkManager.java:193) at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$6.load(ThreadLocalCachingSimpleLinkManager.java:190) at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527) at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319) at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282) at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197) at com.google.common.cache.LocalCache.get(LocalCache.java:3937) at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941) at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824) at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830) at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.getNotEmptySectionsForLocation(ThreadLocalCachingSimpleLinkManager.java:197) ... 3 filtered at java.lang.reflect.Method.invoke(Method.java:497) at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) at com.sun.proxy.$Proxy434.getNotEmptySectionsForLocation(Unknown Source) ... 3 filtered at java.lang.reflect.Method.invoke(Method.java:497) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy1250.getNotEmptySectionsForLocation(Unknown Source) at com.atlassian.jira.plugin.headernav.HelpMenuContextProvider.collectDisplayableSections(HelpMenuContextProvider.java:60) at com.atlassian.jira.plugin.headernav.HelpMenuContextProvider.getContextMap(HelpMenuContextProvider.java:47) at com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$ContextAwareWebPanel.getHtml(DefaultWebPanelModuleDescriptor.java:144) at com.atlassian.jira.plugin.headernav.ModernPluggableTopNavigation.getHtml(ModernPluggableTopNavigation.java:56) at com.atlassian.jira.plugin.navigation.HeaderFooterRendering$7.visit(HeaderFooterRendering.java:334) at com.atlassian.jira.plugin.navigation.HeaderFooterRendering$7.visit(HeaderFooterRendering.java:326) at com.atlassian.ozymandias.SafePluginPointAccess.invokeModule(SafePluginPointAccess.java:452) at com.atlassian.ozymandias.SafePluginPointAccess.descriptors(SafePluginPointAccess.java:150) at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeTopNavigation(HeaderFooterRendering.java:326) at com.atlassian.jira.plugin.navigation.HeaderFooterRendering$2.run(HeaderFooterRendering.java:158) at com.atlassian.ozymandias.SafePluginPointAccess.runnable(SafePluginPointAccess.java:201) at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeTopNavigation(HeaderFooterRendering.java:155) at jsp.decorators.general_002dbody_002dpre_jsp._jspService(general_002dbody_002dpre_jsp.java:148) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) ... 25 filtered at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writeTemplate(AbstractJspDecorator.java:93) at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writePreBody(AbstractJspDecorator.java:75) at com.atlassian.jira.web.pagebuilder.DefaultPageBuilder.finish(DefaultPageBuilder.java:104) ... 21 filtered at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70) ... 89 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745)

Diagnosis

Environment

  • JIRA with an incompatible Add-on

Diagnostic Steps

  • Start JIRA without any Add-ons by moving the contents of $JIRA_HOME/plugins/installed-plugins to a different, temporary location.

Cause

There is an incompatible Add-on installed.

Solution

Resolution

Updated on April 8, 2025
Platform
Data Center only
Product
Jira Software Data Center
On this pageSummaryDiagnosisCauseSolution

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