500 error when click on Issue Drop Down at Navigation Bar

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Symptoms

Click on the Issue Drop Down at Navigation Bar showing 500 error.

The following appears in the atlassian-jira.log:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 2014-06-25 13:18:53,970 http-bio-8080-exec-1 ERROR admin 798x1998x2 v6e3hh 10.3.1.2,10.3.1.4 /rest/api/1.0/menus/find_link [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null java.lang.NullPointerException at com.atlassian.jira.issue.history.IssueHistoryLinkFactory.getLinks(IssueHistoryLinkFactory.java:79) at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinks(DefaultSimpleLinkManager.java:210) at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSection(DefaultSimpleLinkManager.java:136) at sun.reflect.GeneratedMethodAccessor226.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129) at com.sun.proxy.$Proxy127.getLinksForSection(Unknown Source) at sun.reflect.GeneratedMethodAccessor226.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58) at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56) at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) at com.sun.proxy.$Proxy1482.getLinksForSection(Unknown Source) at com.atlassian.jira.rest.v1.menus.MenuResource.getMenuList(MenuResource.java:82) at sun.reflect.GeneratedMethodAccessor899.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHe ...

Diagnosis

  • Proceed to check Issue Types in JIRA Administration if there's any issue type with empty icon.

  • Run the following to check if there's any issue type with empty value for iconurl:

    1 select pname, iconurl from issuetype;

Cause

The icon for the issue type(s) is missing from JIRA.

Solution

Resolution

Associate a new icon for the problematic issue type.

Updated on April 8, 2025

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