403 - Forbidden error when viewing attachments via portal
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Both Customers and Service Management agents are unable to view/download attachments when opening the issue via SD Portal.
Agents are able to view attachments when using the Jira interface.
The following is seen on atlassian-jira.log:
1
failed to check if user can view attachment with reason: The request type you are trying to view does not exist.Cause
The issue doesn't have a valid request type. The request type was deleted or the issue was moved from another SD project in which the Issue/Request type association doesn't match the current SD project.
Resolution
Set a valid request type for the issue. This could possibly require an issue-type change as well.
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