Jira Cloud "Issues can’t be manually ranked" error when ranking issues in the Backlog
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
The below error related to the Board filter is received when trying to rank issues in the Backlog.
Issues can’t be manually ranked The board’s filter query isn’t sorted by rank. To rank issues manually on your board and backlog, sort issues by ascending rank. |
Environment
Jira Cloud
Diagnosis
Following the Enable ranking document, ORDER BY Rank is included in the board filter. Example: Filter queryProject= "Board Tests" ORDER BY priority DESC, Rank ASC.
The ORDER BY Rank is included after a different ordering property.
Cause
To be able to Rank an issue on your board, Ranking needs to be the primary sort parameter.
ORDER BY Rank can't be used as a secondary sort parameter in the board filter.
Solution
The board filter needs to be updated to ensure that Ranking is the primary sort parameter, as seen in the example below.
Example:
1Project= "<Project name>" ORDER BY Rank ASC, priority DESC
If you want to order by your primary parameter (example: priority) and still Rank issues on the board, follow the workaround below.
1. Create a New Filter: Create a new filter using only the primary sort parameter. Save this filter with a distinctive name, and ensure it's shared with all relevant users who need access to this view.
2. Modify the Existing Board Filter: Edit your existing Board filter to reference the newly created filter.
After this, add an ORDER BY Rank sorting. This sequence ensures that while Priority dictates the initial ordering, the Ranking functionality remains intact for further sorting within those priority levels.
3. Verify on the Board: Save your changes and navigate to your board to confirm Ranking is enabled.
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