Automation Rule Error on Successful Transition
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
The automation rule fails with the "Error transitioning issue" even though the transition was completed successfully.
Diagnosis
In the rule's audit log you will see the below error when transitioning the issue even though the issue was transitioned successfully:
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Transition issue
Error transitioning issues
(Can't move KEY-123). You might not have permission, or the issue is missing required information. If you keep having this problem, contact your Jira Administrator.)Cause
The problem is caused by two Automation rules configured so that both of them are trying to transition the same issue at the same time. While one of them succeeds, the other gets errors while transitioning the same issue.
Solution
Check the Rule Execution on the ticket to confirm which rules were applied to the ticket.
Review rules configuration to identify which ones were performing the same action.
If all the rules don't appear on the issue view then you need to check the global automation audit logs and check all the rules that triggered for that issue during that time: https://YOURSITE.atlassian.net/jira/settings/automation#/tab/audit-log
Once identified, you can select to change, disable, or combine one of the rules causing the problem.
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