Error "Whoops" when opening Epic Status Report or Program Increment grid In Jira Align

Summary

The solution presented in this article is related to the Whoops Error page when trying to open Status report page > Epics > Select an epic or also filtering by Portfolio >Program Increment Grid.

Diagnosis

When accessing an Epic Status Report or Program Increment grid, you get the error page:

Whoops... Something went wrong while displaying this page. If you are stuck please contact the support desk.

Cause

This issue happens when there are many Stories with extremely high points of effort, therefore exceeding the max amount of sum (points). This value exceeds the limit of int data type, a value in the database bigger than 2147483647, causing the Themes and PI grids to crash. Due to this, the Whoops error page is shown.

Solution

Identify the stories that have a high number of Efforts by running the following API call using the swagger:

Therefore, decrease the value of stories' effort points listed from the result of the API.