Unable to synchronize issue type 'defect' from Jira Align to Jira

Summary

When trying to synchronize a 'defect' issue type from Jira Align to Jira, the process fails with the error:

Sync failures for defects with story points in Jira Align

1. In Jira Align, attempt to create a new defect and sync it to Jira

2. Observe the sync failure message:

   Unable to create issue (typeid:100xx): 400:Bad Request, customfield_100xx: Field 'customfield_100xx' cannot be set. It is not on the appropriate screen, or unknown.

3. Consider the custom field to be "Story points" for this purpose of explanation.

4. Verification done:

   • Story points have the same custom field ID in Jira as defined in Jira Align

   • Story points field is present under the appropriate screen.

Solution

Resolve sync issues

In Jira, go to the Custom Field Settings

1. Navigate to Jira Settings > Work Items > Fields > Custom Fields.

2. Search for the Story Points field (customfield_100xx) > Click on Story Points, go to > Contexts tab.

   1. Contexts will be associated with Epic and Story by default.

3. Edit the context by clicking on Create, Edit, or Delete Contexts > Edit Configuration.

4. Under Choose application issue type, select "Bug" along with Story and Feature.

5. To save the changes, click on "Modify".

After making these changes, test by adding a test description to the defect in Jira Align. The synchronization should work as expected.