Unable to Export features in Jira Align even after having permission to Export
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Read Only User (Solution) role users are able to view the export feature option in Jira Align and when they click on the export feature option it gives the option to export but the file is not getting downloaded.
Diagnosis
There was no Error message displayed upon clicking on Export Features, but the download never started.
Cause
You have all the Permissions to see the Export button on the Features page, but when you click on Export Features, it does nothing.
Solution
In addition to activating the Export toggle for the Feature, it is necessary for the user to enable the following two toggles in order to download the Export files:
Add Agile Objects
Manage Agile Objects
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