Resolve 400 Bad Request error in Jira Align when syncing custom fields
Summary
Learn how to fix the 400 Bad Request error in Jira Align when syncing custom fields for efficient field management.
Diagnosis
When trying to sync custom fields under field management in Jira Align, the following error is shown:
Failed to update JiraID : xxxx - Response: 400 BadRequest Json: {"errorMessages":[],"errors":{"customfield_xxxxx":"Specify a valid value for Jira Jackson Field"}}Steps to replicate
Create a new custom field in JA and Jira.
Sync the values by configuring them through the Field Management tab in Jira Align.
Initiate a sync for a Feature and noticed the error in the Feature audit log in JA.
Cause
This error occurs when the value you enter in the Jira field in the Map field values section of Jira Align doesn't match the value in Jira. If there's a typo or mismatch between the Jira field in Jira Align and the custom field in Jira, you'll see this error.
Solution
To prevent this error, place your cursor over the Jira field value in Jira Align to see the full text. This helps ensure the values match.
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