No option to create a Capability from main Create button in Jira Align
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The user is unable to see the Capability work item from the “Create” buttons in the main menu.
Environment
Jira Align
Diagnosis
The user enabled the Solution layer for a specific Portfolio however the user doesn't see the option to create the work item (a Capability) in the main Create button.
Solution
Even though the Solution Layer is enabled for a specific Portfolio, if the Administration setting under Platform > Solution tab > Enable Capability Solution is set to NO, then the user will not see the 'Capability' option offered on any menu or from the main 'Create' button.
The behavior is expected. Refer to the Help article below:
Jira Align - Solution Settings
Enable Capabilities: Turns on or turns off the visibility of capabilities on the menus as well as the Solution menu.
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